Quick answers, key terms, keyboard shortcuts, and where to get help when the rest of the guide does not cover your case.
Frequently asked questions
Does Aleria train on our data?
No. Your data is used only to answer your questions. It is never mixed into shared model training. This is a hard product rule, not a setting you have to find. See Deployment and security.
Which AI models does Aleria use?
Aleria runs its own models, plus selected open models, inside your boundary. By default it picks the best one for each task, and you can choose yourself if you have a preference. Because the models run inside your environment, your prompts never go to an outside AI provider, which is why the catalog is Aleria's own models rather than third-party services. See Choose a model.
Can we bring our own model?
Yes, on on-premises deployments. This fits teams that must run specific model weights. Your account team can help with the setup.
Where does Aleria run?
In one of two ways, both of which keep your data inside your boundary: Aleria Private Cloud (a private, managed environment) or on-premises in your own data center, including a fully air-gapped option. See Deployment and security.
Can non-technical people really use this?
Yes. That is the whole point. The chat works like a colleague who happens to be fluent in your data. If someone on your team can write an email, they can use Aleria. The technical depth is there when you need it (custom skills, workflow authoring, Fusion pipelines) and out of the way when you do not.
What happens if the AI gets something wrong?
It shows its work. Answers can be traced to the source files, the queries it ran, and the steps it took. If something is wrong, correct it in the conversation and Aleria adjusts and keeps going. For regulated work, approval steps in workflows keep a person in the loop. You can also rate responses to help Aleria improve.
Do deployed apps stay up forever?
Temporary *.aleria.app addresses are kept for a period and then recycled. For an app worth keeping, your administrator can make it permanent or export the code. See Apps.
Why can't I see a feature described in this guide?
It is usually down to your plan, a setting your administrator controls, or your deployment. See Plans and feature availability.
How is billing handled?
Billing is at the organization level, based on your plan and seats. For details about your specific plan, your account team can help. See Plans and feature availability.
Glossary
- Agent: an AI specialist built from instructions, skills, and sources. It does real work, in a chat or in the background, and keeps a step-by-step log. See Agents.
- App: a small working tool Aleria builds and puts online at its own address, such as a dashboard or an intake form. See Apps.
- Board: a live dashboard backed by your data that you can question in plain English. Part of the Enterprise plan. See Boards.
- Chat: the main interface. One box where you ask, upload, and get results. See Chat basics.
- Connector: a prebuilt integration to a tool you use, such as Slack, Gmail, or SharePoint. See Connectors.
- Fusion (Big Data Fusion): the data layer. It brings sources together, cleans and reshapes data, and serves it to other features. See Big Data Fusion.
- Organization: your company's account. It holds the plan, billing, and seats, and can contain many workspaces.
- Skill: a specific capability Aleria can use, such as building a deck or applying your pricing rules. Some are built in, some you create. See Skills.
- Source: a place data lives in the workspace, such as a database you created in Aleria, an external system you connected, or uploaded files. Anything Aleria generates can be saved back as a source.
- Sovereign: the principle that Aleria runs inside your boundary, so your data never leaves and is never used to train shared models.
- Task: a job assigned to an agent, with a priority and due date. See Tasks.
- Workflow (also called a Flow): a fixed, multi-step process that runs the same way every time, with approvals and a full record of every run. See Workflows.
- Workspace: a shared space for one team or project. Holds files, chats, sources, agents, and shared memory. See Workspaces.
Keyboard shortcuts
| Action | Shortcut |
|---|---|
| Search, and jump to any chat, file, or setting | Cmd + K (Windows and Linux: Ctrl + K) |
| New chat | Shift + Cmd + O (Windows and Linux: Shift + Ctrl + O) |
Inside the message box, three single-character triggers open inline pickers:
| Trigger | What it does |
|---|---|
@ | Attach a file or source from your workspace |
/ | Use a skill |
$ | Bring in an agent |
To switch workspaces, press Cmd + K and type the workspace name.
Getting help
- In the app: use the in-product help option.
- Your account team: the fastest path for enterprise questions, including plans, deployment, and security specifics.
Found something wrong in this guide?
Tell us. These guides evolve alongside the product, and reports from real users are how gaps get caught. Let your account team know which page tripped you up and what was unclear.